Decision details

Tenant Involvement Strategy (Key Decision)

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: Yes

Is subject to call in?: No


To consider and approve the Council’s Resident Involvement Strategy as outlined in the approve resident Involvement Framework.




Cabinet approves the Tenant Involvement Strategy 2019-24 as attached to Appendix 1 of the report of the Cabinet Member for Housing subject to the strategy document being brought in line with corporate branding


Reasons for decision


1.         The report of the Cabinet Member for Housing on the draft Tenant Involvement Strategy and the draft strategy attached as Appendix 1 to the report

2.         The draft strategy complements the Tenant Involvement Framework which was approved by Cabinet in May 2018

3.         Feedback from the Communities and Wellbeing Overview and Scrutiny Committee on the Tenant Involvement Framework

4.         Feedback from a workshop held with tenants on 24 May 2019 at which the framework and proposed strategy were discussed

5.         A key commitment within the strategy was to feedback to tenants through the tenants’ newsletter and an annual report detailing outcomes and work undertaken throughout the year

6.         A 3-year satisfaction survey undertaken by the Council that measures how satisfied tenants are with the way the Council provides its services


Other options considered and rejected


It is a requirement for local authorities (under the Tenant Involvement and Empowerment Standard 2017 from the Homes and Communities Agency as part of the Regulatory Framework for Social Housing) to involve and engage their tenants and therefore to do nothing would place the authority at risk of challenge.


Report author: Harry Rai

Publication date: 10/07/2019

Date of decision: 09/07/2019

Decided at meeting: 09/07/2019 - Cabinet

Accompanying Documents: