Issue - meetings

Report number DOS251 by the Director of Operational Services.

DECISION:

To achieve the objective to provide a highly satisfactory experience for all South Kesteven District Council Customers in an efficient manner, the following approach be taken:

(1)   The Council’s own website, www.southkesteven.gov.uk, be used to deliver services electronically;

(2)   The community portals be used for community activity rather than Council services with links to www.southkesteven.gov.uk;

(3)   Welland Customer Relationship Management software, SKDC content management software (with the option to migrate to the Welland content management solution if appropriate) and Welland Electronic Document and Records Management system as detailed in the E-Government Technical Architecture be used;

(4)   The Council continues its involvement with the Welland Contact Centre Initiative, delivers on the commitments made with the partnership agreement and reviews its involvement with the Initiative on a six-month rolling basis, dependent on progress;

(5)   The Council works closer with its colleagues in Lincolnshire through the Lincolnshire Public Sector Working Group, to ensure the seamless public delivery across the county;

(6)   The responses to the Audit Commission’s report found in Appendix 4 of their report be noted;

(7)   The recommendations set out on page 14 of the background paper: “South Kesteven District Council – Partnership and Customer Access Strategy” by Nineveh Consulting be accepted but that the consultants are asked to clarify recommendation 9.4 (Welland).  

Considerations/Reasons for Decision:

(1)   Report number DOS251 by the Corporate Director of Operational Services setting out delivery of the E-Government agenda to date and the Audit Commission’s E-Government Progress Review for South Kesteven District Council;

(2)   Summary of Welland legal and partnership agreements as presented in the above report; 

(3)   Background paper “South Kesteven District Council – Partnership and Customer Access Strategy” by Nineveh Consulting, September 2004, presenting the findings of an independent strategic analysis of options for delivering effective e-government with the district;