Issue - meetings

Report number CSV33 by the Customer Services Manager.  (attached)

[Decision taken by the Cabinet collectively)

DECISION:  Subject to the  inclusion of the following: “Provide and advertise appropriate provision to deal with serious problems which can be dealt with out-of-hours.” To be monitored by an annual audit,

(1)            the Cabinet agrees the amendments to the Customer Service Standards as a result of consultation; and

(2)            recommends that the Council adopts the Customer Service Standards as amended.

Considerations/Reasons for Decision:

(1)        Report number CSV33 by the Customer Service Manager setting out the results of the consultation on the principle of the Council’s Customer Service Standards previously endorsed by the Cabinet;

(2)        The Council benefits from corporate Customer Service Standards which are applicable to all services that are provided.  Customer Service Standards declare the corporate expectations to all users of Council Services.  The standards remind staff of the importance of customer service corporately and the minimum standard they are expected to deliver;

(3)        To endorse the suggestion of the Corporate Management Team having regard to the “24/7” culture, that the Council undertakes to deal with serious problems out-of-hours only where such matters can practically and effectively be resolved out-of-hours.