Decision details

Replacement of the Mitel Contact Centre Telephony System

Decision Maker: Deputy Chief Executive, Section 151 Officer

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

To approve the procurement and installation of a cloud-hosted contact centre solution called Genesys CX from Kerv Experience Limited via the GCloud framework to replace the current telephony system.

Decision:

To approve the procurement and installation of a cloud-hosted contact centre solution called Genesys CX from Kerv Experience Limited via the GCloud framework to replace the current telephony system.

Publication date: 28/04/2026

Date of decision: 28/04/2026

Accompanying Documents: