Issue - meetings

Appointment of the Member Responsible for Complaints

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Meeting: 08/07/2025 - Cabinet (Item 20)

20 Appointment of the Member Responsible for Housing Complaints pdf icon PDF 213 KB

To approve the appointment of the Member Responsible for Housing Complaints

Additional documents:

Minutes:

Purpose of report

 

To approve the appointment of the Member Responsible for Housing Complaints.

 

Decision

 

That Cabinet approve the appointment of Councillor Virginia Moran, Cabinet Member for Housing, as the Member Responsible for Housing Complaints (MRC).

 

Alternative options considered and rejected

 

The Council could have chosen not to appoint an MRC but this would potentially lead to a breach of the Housing Ombudsman’s Complaint Handling Code.

 

Reasons for the decision

 

The Cabinet Member for Housing was appointed as the MRC as this ensured compliance with the Housing Ombudsman’s Complaint Handling Code. The Ombudsman did not recommend a term in advance of three years for the MRC.

 

The MRC would be able to seek support from the relevant officers. Any complaint involving the Cabinet Member for Housing would be considered by the Leader of the Council.

 

The Cabinet Member for Housing would receive training for this new role.