Report from the Leader of the Council detailing South Kesteven’s performance during the Covid-19 pandemic and the performance reporting for the financial year 2019/20.
The Leader of the Council presented his report which detailed South Kesteven’s performance during the Covid-19 pandemic and the outturn performance reporting for the financial year 2019/20. The Leader thanked those who had helped to write the report and he referred to the work that the Council had undertaken in the last few months in response to the Covid-19 pandemic. The role of the Council was to serve the residents, businesses and communities of the district to ensure that they received a high quality, value for money service.
The report looked at the performance of the Council during the pandemic and through the year 2019/20 across a range of measures. The Leader highlighted areas which included the continued collection of waste, the redeployment of 90 staff to ensure critical services were maintained, and the provision of a vital lifeline to 300 vulnerable residents through the befriending service, in which both Members and staff had actively engaged. More than £27million of support grant had been allocated to local businesses, with 900 businesses getting support within 24 hours of the funds being received.
Customer engagement had improved with increased performance in the Customer Service Team. The reach of the Council through social media had increased with Facebook views up by 89% and Tweets averaging 12,000 views per day during the pandemic.
The South Kesteven Community Hub had been a huge success allowing the Council to support and enable communities. Reference was made to the work that the Cabinet Member for Communities was undertaking to ensure that the networks gained through the Hub were continued.
The Leader then referred to the new dashboards appended to the report which showed performance against targets in an open, transparent and accountable format. The performance data would be published on the website to enable residents to view the performance of the Council. Attention was drawn to the number of new homes that had been built where the target had been exceeded by 79. 22% of the new homes built were deemed affordable housing. Recycling rates had also improved and work was on going with County partners.
The Leader felt that the Council should be confident about its performance with the challenging times ahead and the threat of a possible second wave of Covid-19.
Thanks were given to all the staff and officers for their response to the Covid-19 pandemic and the report authors.
The Cabinet Member for Housing and Planning indicated that work would be continued with partners to increase the number of affordable homes going forward.
It was AGREED:
To note the report and that Cabinet supported the ongoing transformation of performance management.