Agenda item

To present the proposed key performance indicators (KPIs) for the Corporate Plan 2024-2027, to be monitored by this Overview & Scrutiny Committee.

The Leader introduced the report on behalf of the Cabinet Member for Corporate Governance and Licensing who had sent his apologies.  The Cabinet Member for Corporate Governance and Licensing was attending all the Overview and Scrutiny Committees in pursuit of measures for the Corporate Plan which had been approved on 25 January 2024.  A copy of the Corporate Plan was appended to the report and detailed lots of actions and promises. 

The Leader then quoted Galileo and stated that if you can’t measure it, you can’t manage it.  Somethings were easy to manage such as the number of void properties, the number of council houses owned by the Council where as others were more nebulous and as such information was difficult to pin down.  The aim of the report was to consider the draft Key Performance Indicator’s (KPIs) and make amendments where necessary to enable the administration to be held to account and have the necessary evidence to see where the contents of the Corporate Plan had been met or exceeded or where more work was required.  The Leader also highlighted the difference between a target and a KPI, stating that a target was something that was “hit”, and a KPI was more a direction of progress and something that we may not have complete control over to enable a target to be “hit”. The Leader asked the Committee to consider whether the draft KPI’s were the right ones for the Committee.

The Head of Corporate Projects, Performance and Climate Change stated that after discussions with Housing Officers, she requested that a further KPI be added to those circulated. The additional KPI was in respect of Choice Based Lettings, with three additional metrics in respect of Housing Allocation:

·       Number of new applications received for noting each quarter.

·       Number of people rehoused for noting each quarter.

·       Time taken to assess the housing register application target 15 days.

The Chairman noted that the draft targets were very “sharp” targets and acknowledged that targets needed to be ambitious, but also, they needed to be attainable. The Director of Housing stated that they were aspirational targets and that perhaps interim targets should be considered as part of the draft KPI’s.

It was noted that South Kesteven had one of the largest owned housing stock in the East Midlands and it was essential that the Housing KPI’s monitored the service to ensure it was being carried out correctly.

The Chairman thanked the Member for his comments and acknowledged the fantastic work being done by Officers in the Housing section. She did query the 15 days in respect of the additional KPI and it was confirmed that this working days.

Discussion followed in respect of some of the targets that had been drafted and it was felt these aspirational targets should be planned over a three year period.

The following targets were then amended to cover a three year period:

HOUS5         Satisfaction with the overall service provided by the landlord

                    Year 1 – 75%

                    Year 2 – 77%

                    Year 3 – 80%         

HOUS7         Percentage of non-emergency repairs completed within target timescale

                    Year 1 – 75%

                    Year 2 – 77%

                    Year 3 – 80%

                    Satisfaction with the repairs service over the last 12 months

                    (perception)

                    Year 1 – 70%

                    Year 2 – 75%

                    Year 3 – 80%

Additional KPI - Choice Based Lettings

Time taken to assess the housing register application

Year 1 – 25 working days

Year 2 – 20 working days

                    Year 3 – 15 working days

HOUS6         Average Void time (days)

                    Year 1 – 100 days

                    Year 2 – 80 days

                    Year 3 – 60 days

A short discussion on the rent loss due to voids followed and also the void properties that were being used to decamp tenants due to the work being carried out in the Earlesfield project and how this affected the void figures.

The recommendations as contained within the report were proposed, seconded and AGREED with the inclusion of the extra KPI’s in relation to Choice Based Lettings and also the alteration to the targets over a three year period.

Recommendation

That the Committee:

1.     Confirms the key performance indicators as appended to the report subject to the inclusion of the metrics under the additional Choice Based Lettings KPI and the alteration to targets over a three year period as associated with the actions in the Corporate Plan 2024-2027.

2.     Notes that key performance indicators will be monitored throughout the year as determined by the Committee in agreeing its work programme.

3.     Notes that the KPI suite will be reviewed and if necessary revised as part of the annual review process.