Issue details

Replacement of the Softphone Telephony System

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This report recommends that the ICT reserve is used to fund the replacement of the Mitel Softphone Telephony system called MiCollab for Direct Dial In (DDI) Officers. This would be replaced with Microsoft Teams Telephony.

 

Decision type: Non-key - Low

Decision status: Recommendations Approved

Notice of proposed decision first published: 07/07/2025

Decision due: 4 July 2025 by Deputy Chief Executive, Section 151 Officer

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