Issue details

Replacement of the Mitel Contact Centre Telephony System

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To approve the procurement and installation of a cloud-hosted contact centre solution called Genesys CX from Kerv Experience Limited via the GCloud framework to replace the current telephony system.

Decision type: Non-key - Low

Decision status: Recommendations Approved

Notice of proposed decision first published: 28/04/2026

Decision due: 28 April 2026 by Deputy Chief Executive, Section 151 Officer

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